FAQ

Commonly Asked Questions about Auto Body Repair

Where do I get a claim number?
A claim number is issued by your insurance company at the time you report your accident. Bring it with you and we’ll do the rest.

Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found unsafe to drive, we will help you arrange for a rental vehicle as soon as possible.
Where do I get a claim number?
A claim number is issued by your insurance company at the time you report your accident. Bring it with you and we’ll do the rest.

Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found unsafe to drive, we will help you arrange for a rental vehicle as soon as possible.
Customer Being Guided Through a Car Repair Shop — Shaking Hands in Louisville, KY

If my vehicle's frame is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody construction (frame and body as one). Our highly skilled technicians who use a state-of the-art computer measuring system can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We’ve made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that every vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my vehicle while it is in the body shop?

Yes. Inform your advisor on what else needs to be done with your vehicle so they can make the necessary arrangements.

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your specific vehicle.

Can I get a ride home when I drop off my car?

Yes, we are happy to provide shuttle service. We want each customer's visit to be a positive experience and will work diligently towards that goal.

How can I get a rental car?

We can help you make the necessary arrangements if you need a rental car. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?

You will be notified when your vehicle is ready. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Lifetime Warranty.

Do I have to pay a deductible?

The deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard and Discover. Cash is always welcome.

What are Betterment Charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Can I wash my car?

Yes, but there are recommendations and precautions you should take in the first 30 days, and in the first 90 days do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.

DON'T: Do not use a commercial car wash service. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
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